returns

We want you to be super stoked on everything you buy from us! If you are unhappy with your purchase for any reason, please contact us to help. 

✦ ✦ ✦ IF YOU WOULD LIKE TO INITIATE A RETURN OR YOU HAVE AN ISSUE, please email us first: hey@byandbyjewelry.com ✦ ✦ ✦
 

RETURN POLICY
  • Already Finished Pieces (non customs) are able to be returned within 30 days of delivery.
  • Custom Pieces, including Design your Own Pieces are ALL FINAL SALES. No returns will be accepted on any custom pieces. 
    • This includes if you order the wrong size, so please measure first. 
    • If you do have a sizing issue with a custom piece, please reach out as we might be able to fix it.
  • To initiate a return, you must email us first at hey@byandbyjewelry.com.
  • NO RETURNS will be accepted without initiating the return through email first.

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  • Any returns must be returned completely still in its original packaging and box with no damage or wear occurring.

  • For any apparel or accessories, items must be unworn, unused, and in original packaging with any tags still on. 

  • Shipping and handling fees will not be refunded. You are responsible for shipping the product(s) back to us. We recommend using a trackable shipping method as we will not be responsible for lost or damaged shipping.

  • Any product that is returned, and doesn’t fit these standards, will not be accepted and you will not be refunded. You will be responsible for return shipping.

  • Extended Holiday Return Policy: Purchases made 11/15 - 12/31 are eligible for return within 45 days. Please be aware the any custom pieces that are gifts would still not be eligible for any returns or exchanges.

DAMAGED ITEMS
  • If your item arrives damaged or broken, please reach out to us immediately with pictures of the damage.

  • If your return is due to defective products, inaccurate product descriptions, or an incorrect order, you may be compensated for the return shipping.